Welcome to KaruZone, your premier destination for unparalleled graphic design and branding services. By engaging with our agency, you agree to adhere to the following terms and conditions outlined herein.

Service Agreement: KaruZone offers expert graphic design and branding solutions tailored to meet your specific needs. Our services are provided with the utmost professionalism and creativity.

Intellectual Property: All designs, concepts, and materials produced by KaruZone remain the intellectual property of our agency until full payment is received. Upon payment, clients gain full rights to utilize the finalized designs for their intended purposes.

Payment Terms: Clients are required to adhere to our payment terms as agreed upon in our initial contract. Failure to comply may result in delayed project timelines or termination of services.

Revision Policy: We strive for client satisfaction and offer a reasonable number of revisions to ensure your vision is realized. Additional revisions may be subject to extra charges.

Confidentiality: KaruZone respects the confidentiality of our clients' information and ensures that all sensitive data shared during the course of our collaboration is kept secure and private.

Refund Policy: At KaruZone, we are committed to delivering exceptional graphic design services and ensuring client satisfaction. However, if you are not completely satisfied with our services, our refund policy outlines the terms under which refunds may be granted.

Eligibility for Refunds

1. Initial Concept Phase:

• If a refund request is made before the delivery of the first set of design concepts, a full refund will be provided.
• If you are unsatisfied after receiving the initial concepts and before revisions begin, a partial refund (up to 50% of the total payment) may be granted, considering the work already completed.
• Once the final design files are approved and delivered, no refunds will be provided.

1. Concept Revisions:
2. After Final Approval:

Non-Refundable Services

• Deposits for rushed projects or urgent deadlines.
• Special Offers: Refunds will not be provided for purchases of "Special Offers" that do not constitute one of our standard packages as advertised.

Requesting a Refund

To request a refund, email us at info@karuzone.com within 7 days of receiving the deliverables. Include your project details and the reason for the request.

Resolution Timeline

Refunds will be processed within 14 business days of approval.

We strive to address all concerns and ensure a positive experience with KaruZone. Your satisfaction is our main priority!

By availing yourself of our services, you acknowledge and agree to these terms and conditions. KaruZone reserves the right to amend these terms as necessary. Please review them periodically for updates. Thank you for choosing KaruZone for your graphic design and branding needs.